Review of external performance measures

Performance measures are an opportunity for an agency to tell its performance story in a way that resonates with parties who do not have a deep understanding of the agency’s business.

We were asked to undertake a review of external performance measures and in doing so help shift the emphasis from internal measures to those focused on outcomes.  Having an independent party lead the review enabled the agency to stand back and take an objective view, leading it to change measures that had been in place for a number of years.